Refund Policy

At Idlewild EquityTrack, we are committed to delivering professional transfer agent and escrow services with transparency and fairness.

1. General Policy

All payments made for our services are considered final unless otherwise stated in the specific service agreement. Refunds are only issued under exceptional circumstances outlined below.

2. Eligibility for Refunds

You may be eligible for a refund if:

• A service was not delivered as agreed in the signed contract.

• There was a duplicate or accidental payment.

• A regulatory or compliance failure (on our part) prevents completion of the service.

3. Non-Refundable Services

The following are strictly non-refundable:

• Regulatory filing fees

• Third-party charges (e.g., DTC, SEC, bank, escrow agents)

• Completed and delivered services

4. Refund Requests

All refund requests must be submitted in writing to [your email address] within 14 days of the payment date. Requests must include proof of payment and supporting documentation.

5. Processing Time

Approved refunds will be processed within 10–15 business days, using the same method of payment originally used, unless otherwise agreed.

6. Disputes

If you are not satisfied with the resolution of your refund request, you may escalate the matter to our compliance department for independent review.